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Privacy Policy

Our privacy policy ensures that personal information provided during the creation of trading accounts or ongoing trading activities is used strictly for its intended purposes. We implement rigorous measures to prevent misuse or unauthorized disclosure of any private information. These measures include advanced SSL encryption technology and partnerships with service providers who strictly adhere to our privacy policy standards. Information collected will only be used with explicit user consent, either directly by us or by third-party service providers involved in delivering the services requested.

Collection of Personal Information

Personal data is collected during key interactions with our platform, such as:

  • Creating live or demo trading accounts.
  • Making deposits or withdrawals.
  • Verifying user identity and compliance with legal requirements.

Types of Personal Information Collected

The information collected is strictly limited to what is necessary for providing trading services, including:

  • Full name, address, date of birth, occupation, and ID/passport number.
  • Proof of residence (e.g., utility bills or municipal tax receipts).
  • Financial details such as income, assets, and bank account information.
  • Documents verifying banking details (e.g., bank statements).

Use of Personal Information

The information is utilized to:

  • Verify user details and comply with legal requirements.
  • Create and manage live and demo trading accounts.
  • Communicate with users and provide tailored services.
  • Execute transactions, including deposits, withdrawals, and trades.
  • Assess financial suitability to recommend appropriate services and products.

Confidentiality Guarantee

We guarantee that personal information provided will not be shared with third parties without explicit user consent. Exceptions include:

  • Transactions involving third-party services (e.g., banks, money transfer services), where users are informed beforehand.
  • Legal obligations to combat fraud or money laundering, where sharing with authorities may be required.

Methods of Collecting Personal Information

We collect data through the following channels:

  • Secure online forms and file uploads.
  • Automated processes (e.g., IP address, browser type).
  • Cookies, if permitted by browser settings.
  • Emails, phone calls, and online interactions with service representatives.

Sharing Personal Information with Third Parties

Information may be shared with third parties (e.g., financial institutions, money transfer services) only with user consent. Users are fully informed of the third party’s identity before any data is shared. In rare cases, legal requirements may necessitate sharing information with authorities involved in anti-fraud or anti-money laundering activities.

Securing Personal Information

To protect personal information, we employ:

  • Advanced encryption technologies such as SSL and firewalls.
  • Strict access control to databases, limited to authorized personnel only.
  • Secure trading account access requiring usernames and passwords.
  • No storage of credit card details; payment processing is handled by credit card companies.

For further inquiries or complaints, our 24/7 customer service team is available via live chat, email, or telephone. We are committed to safeguarding your data and maintaining the highest standards of confidentiality.