Refund Policy

1. Refund Process and Documentation Requirements:
   Refunds are issued in the same currency and to the original account or credit card used for the deposit. Refund requests may be canceled within 5 working days if the Client fails to provide required bank details for bank transfers. This includes an official bank document with the bank’s stamp/logo and must include the IBAN/account number, SWIFT/BIC, routing number (if applicable), Client’s name, bank name, and address.

2. Commission and Fees:
   The Company may charge a commission on deposits and refunds, including electronic transfer costs. Fees for bank transfers range between 25 and 50 euros, deducted from the refund amount.

3. Submission of Refund Requests:
   Refund requests must be submitted through the Company’s website. Requests made via other channels will not be processed.

4. Processing Timeline:
   Refunds, minus applicable transfer fees, will be processed within seven (7) working days after the Client is confirmed to meet margin requirements as defined by the Company.

5. Cancellation of Refund Requests:
   The Company reserves the right to cancel refund requests if:

   • The remaining account balance post-refund cannot cover open transactions.
   • The Client has not completed verification (KYC) by providing required documents, including identity proof, proof of address, and card copies with specific information redacted.
   • The Client has not provided signed deposit statements and bonus agreements (if bonuses were provided).
   • Required documents are not submitted within five (5) working days.

6. Exceptional Circumstances for Refunds to Cards:
   Refunds to the original card may occur in special cases, such as:

   • Verification is not completed within 14 working days of a card transaction.
   • A third-party transaction is identified.
   • A Client is found to have breached the Accepted Customer Agreement.

Note: No commission is charged on card refunds.